Support
Help that's actually scoped to your ticket.
Real ticketing lives inside the platform, for operators already on it. If you're not registered yet, the right email is below - no generic contact form in between.
Already An Operator
Raise a ticket, inside the platform.
Sign in and raise a ticket categorized by what's actually wrong - account access, billing, a technical issue, or something else. If our staff need to look into a record to help, that access is scoped to your ticket, expires automatically, and is fully logged.
Sign in to raise a ticket How scoped access works →
Not Yet An Operator
Reach us directly by email.
No account needed - pick whichever fits what you're asking about.
- Operator inquiries & registration operators@skytradeaviation.com
- General support support@skytradeaviation.com
- Security concerns & reports security@skytradeaviation.com
Inside The Platform
A ticket that already knows where you were.
Raise a ticket from any desk. It records the area and the page you were on, so you do not have to explain where to look.
- You decide whether support may look at the record, and for how long.
- Replies arrive in the platform and by email.
- Access ends automatically and is written to your activity record.
Curious How Support Actually Works?